What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Authorize.net: Getting error during transaction message.

    Asked by teaza on March 16, 2017 at 11:19 AM

    I am attempting to take payments through JF using Authorize.net and I receive the following error

    Error during transaction

    The merchant login id or password is invalid or the account is inactive

    Please go back and correct

     

    I can assure you they are correct and the account is not invalid.  How can we correct?  Thank you, matt

     

    Matt@trimnutrition.com

    Page URL:
    https://form.jotform.com/70475080835155

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 16, 2017 at 01:32 PM

    This error means that some of the info provided is not correct, you should make sure your API info is properly set up and also your account is on test mode in case you've set up your integration to sandbox mode, if your integration is not on sandbox mode then you should make sure your account is on live mode. 

    Here's a link from Authorize.net about the error you're receiving: https://support.authorize.net/authkb/index?page=content&id=A415 

    And here's also a link about test mode on your Authorize.net account: https://support.authorize.net/authkb/index?page=content&id=A400&actp=LIST 

    Hope this helps.