What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Responsive form does not resize back down after selection is made on smartphones

    Asked by brianbuffell on March 16, 2017 at 12:18 PM

    My form stays in zoom mode after fields are typed in or a selection is made and you hit the done key. The form does not size back down if you know what I mean. The user has to pinch to get from back to un-zoomed size. Can you help me please. I have tried everything.

     

    Here is the link.  http://fmfcmf.org/4x8-corpsmen-memorial-brick/

    thank you

    Page URL:
    http://fmfcmf.org/4x8-corpsmen-memorial-brick/

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    JotForm Support

    Answered by BJoanna on March 16, 2017 at 02:44 PM

    I have tested you embedded form on my Samsung Galaxy S4 and it is working properly. I also made a test on iPhone emulator and it is working correctly there as well.

    Which device are you using? I am also not sure how your issue looks like. Please provide us a screenshot of your issue. 

    If you are hitting Go key, please note that that will trigger submit button same as Enter key on keyboard. 

    I also saw that your form is embedded with script code. You can try to re-embed your form, with iFrame code to see if that will resolve your issue.

    Getting the form iFrame code 

    Let us know if you need further assistance.