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    Annual counter for submissions

    Asked by mmctighe on March 16, 2017 at 12:25 PM


    Is there a way to count the number of submission and have it sent and have that count in the notification email I receive?

    I am looking for a way to have my submissions counted for the year, so we can track the amount of inquiries made via the contact page.

    I tried the submission counter, but could not get an output on the email that is sent. 

    I have the field hidden so it does not appear on my contact page.  




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    JotForm Support

    Answered by John_Benson on March 16, 2017 at 02:54 PM

    In order to appear the hidden submission counter widget to your email, you need to disable the hide empty fields in the notification email settings. Here's how:

    You can also check the submissions page to see the annual submissions to your form. See image below:

    Hope that helps. If you have questions, please contact us again. 

  • Profile Image

    Answered by mmctighe on April 18, 2017 at 12:44 PM
    This did not work for me. I turned the Hide Empty fields to No.

    Email subject: WDS Webpage Contact Form {clickTo16}
    ClickTo16 is the widget ID.

    Subject comes over as just “WDS Webpage Contact Form”
    I also have it in the body of the email being sent, it does not show up there either.

    All the Best,
    Michele McTighe | Window and Door Showplace
    Director of IT | MCITP
    E-mail: MMcTighe@wdshowplace.com
    703-736-9600 Office

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    JotForm Support

    Answered by John_Benson on April 18, 2017 at 02:27 PM

    You need to disable the Hide Field feature of the widget. I have cloned the form and it is now showing on my email notification. Here's how:

    1. Login to your account and open your form.
    2. Select the Submission Counter widget and click the Properties icon.
    3. In the Advanced tab, disable the Hide field feature.

    Hope that helps. If you have questions, please contact us again.