Our published form is different than our design

  • jacksonandhyde
    Asked on March 16, 2017 at 12:25 PM

    Hello!

     

    Our published form on our website is slightly different than our design. You can see our live form on our website- https://jacksonhyde.com/pages/exchanges-returns

     

    Specifically there are two issues we'd like to fix:

    1. There is a grey border around the left side of the published form. We would prefer to not have a border at all.

    2. There is a period missing at the end of the second sentence. "JACKSONHYDE.com will gladly accept returns for merchandise purchased on JACKSONHYDE.com. Merchandise must be returned in its original condition and received within 30 days of original purchase " there should be a period after "purchase" but it is not showing on our website. 

     

    Thank you for your help. 

    Jotform Thread 1093478 Screenshot
  • Kevin Support Team Lead
    Replied on March 16, 2017 at 2:58 PM

    1. You could resolve that by injecting the following CSS code to your form: 

    .supernova .form-all{

        box-shadow: 0 0 0 rgba(0, 0, 0, 0) !important;

        width: 100%;

    }

     

    html.supernova {

        background-color: transparent;

    }

    This guide will help you to inject it: How-to-Inject-Custom-CSS-Codes

    2. I've reviewed your form and I can see the text is the same version on both, embedded and form builder: 

    Our published form is different than our design Image 1 Screenshot 20

    May we get more details about this issue? 

    We'll wait for your response. 

  • jacksonandhyde
    Replied on March 16, 2017 at 6:46 PM
    That did the trick! Thank you!
    Thank you,
    Genevieve
    Genevieve Monroe
    *JACKSON AND HYDE*
    jacksonhyde.com
    @jacksonandhyde
    ...