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    Why would a client receive multiple emails for PayPal recurring payment form?

    Asked by MMESinc on March 16, 2017 at 12:36 PM

    I have a client who receives orders for camps.  The client receives 3 emails:  one says profile canceled, one says you received a payment and one says you have a new automatic payment profile for someone.  They client uses paypal to accept payments.  Could this be a jotform or paypal issue?  Any help would be greatly appreciated.

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    JotForm Support

    Answered by Mike on March 16, 2017 at 03:14 PM

    It seems to be normal since this is a recurring payment form. It means that PayPal will create an automatic payment profile for each user, and if there is only one payment the profile is canceled immediately. Your client might be able to manage the email notifications settings from the PayPal account.

    PayPal: How do I set up my email notification preferences?

    If you need any further assistance, please let us know.