No Access To My Account

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    Monique Castro 
    Asked on March 16, 2017 at 01:23 PM

    Hi, 

     

    I tried to log into my account using the correct password but it is not letting me access it. I also tried resetting my password and it said there was no account with the email provided which is not accurate. I have an account using the email mcastro@bioray.com

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    Jan
    Answered on March 16, 2017 at 03:26 PM

    The email address you provided is associated to a guest account (guest_70745187672061). Please provide the correct email address or username so that we can locate your account.

    You may also provide the form ID/URL or the URL of the webpage where the form is embedded.

    We'll wait for your reply. Thank you.