What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No Access To My Account

    Asked by Monique Castro  on March 16, 2017 at 01:23 PM

    Hi, 

     

    I tried to log into my account using the correct password but it is not letting me access it. I also tried resetting my password and it said there was no account with the email provided which is not accurate. I have an account using the email mcastro@bioray.com

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    JotForm Support

    Answered by Jan on March 16, 2017 at 03:26 PM

    The email address you provided is associated to a guest account (guest_70745187672061). Please provide the correct email address or username so that we can locate your account.

    You may also provide the form ID/URL or the URL of the webpage where the form is embedded.

    We'll wait for your reply. Thank you.