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    Why calculation on my form is incorrect?

    Asked by sisters7 on March 16, 2017 at 01:38 PM



    Please take a look at our last submission, first name Lydia, she selected 2 for celebration dinner. The math only included 1 dinner, not two dinners. Total balance due is short of $32.00.


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    JotForm Support

    Answered by Kevin_G on March 16, 2017 at 04:02 PM

    I've checked the submission you mentioned and filled out your form exactly like the submission, I got the same result. 

    However, do note that there's a quantity drop down empty  on the submission, it seems to be important for the calculation and this may be the reason why you see a different value than the one you should get. 

    If the drop down needs to be filled out to properly process the calculation, then you will need to set it up as required, the field will not trigger the required alert if it's hidden, and you could alse set it as required with conditions: 

    Setting the condition the same way as you're showing the field will be enough to get it working, on certain selection, show and require the field. 

    Hope this helps.