What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with submission not going to mail

    Asked by EL__MILLU on March 16, 2017 at 02:23 PM

    im no reciving the forms to my email, 

     

    Greetings

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    JotForm Support

    Answered by John_Benson on March 16, 2017 at 04:48 PM

    The email recipient teu.guiaselectron****@gmail.com is not in our bounce list. I checked the mail logs and I can see that the submissions is being sent successfully. See image below:

    You can also check your email history logs in the Account History page. Here's a guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Check the spam folder and if you see JotForm mails, please mark it as not a spam.

    Related guide: 
    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    Hope that helps. If you have questions, please contact us again. Thank you.