What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Login issues

    Asked by jezebel_uk on June 24, 2012 at 07:11 AM


    I emailed a couple of days ago as I'd messed up changing my password but even now I cannot access my account.  However, I'm logged into what looks like a newer version of JotForm.  The URL I was previously using was:


    Which may explain the issues.  Can my form be migrated or will I have to recreate in this version?  I still can't log into the site above.




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    Answered by gori-mathew on June 24, 2012 at 07:43 AM

    Hi Geraldine;

    To reset your password, you will need to click the Forgot Password button at the bottom-right part of the landing page (https://www.jotform.com).

    It will return to you the option to either enter your email address or your JotForm username.  Once you have submitted, it will send you the reset password link to your e-mail address.

    Your form was created under the old Jotform system. You would need to migrate your forms over to the new Jotform to make them work.Please log in to http://v2.jotform.com and then choose the migrate option to make your forms v3-compatible.

    Let us know how this solution works for you. Thank you for being a loyal Jotform user!