What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    WE ARE NOT GETTING THE FORMS EMAILED

    Asked by lisaferrari02 on March 16, 2017 at 03:05 PM

    WHEN WE CLICK SUBMIT ON THE FORM WE ARE NOT GETTING THE EMAILS. ARE YOU HAVING ANY ISSUES THAT YOU ARE AWARE OF TODAY?

    Page URL:
    FORM.JOTFORM.COM/63043912345148

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 16, 2017 at 05:20 PM

    I found one of your email addresses in our bounce list, here's the  reason: 

    support@y****************t.com is IN the bounce list 

    Reason(s) : X-Postfix; connect to

    I've already removed the email address from our bounce list so you should receive emails now, you could also check this guide to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    You could also check your email history and check the email addresses on our bounce list, the following guide will help you with checking your history: 

    How-to-View-All-Your-Form-Email-History

    And this one will help you to remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    You could also try whitelisting our IP addresses if your email addresses are constantly being added to our bounce list, here's the link with the info: Whitelisting-JotMails-IP-Addresses

    Hope this helps.