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lisaferrari02Asked on March 16, 2017 at 3:05 PM
WHEN WE CLICK SUBMIT ON THE FORM WE ARE NOT GETTING THE EMAILS. ARE YOU HAVING ANY ISSUES THAT YOU ARE AWARE OF TODAY?
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Kevin Support Team LeadReplied on March 16, 2017 at 5:20 PM
I found one of your email addresses in our bounce list, here's the reason:
support@y****************t.com is IN the bounce list
Reason(s) : X-Postfix; connect to
I've already removed the email address from our bounce list so you should receive emails now, you could also check this guide to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
You could also check your email history and check the email addresses on our bounce list, the following guide will help you with checking your history:
How-to-View-All-Your-Form-Email-History
And this one will help you to remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List
You could also try whitelisting our IP addresses if your email addresses are constantly being added to our bounce list, here's the link with the info: Whitelisting-JotMails-IP-Addresses
Hope this helps.