Form submissions aren't being emailed to me

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    jzagame
    Asked on March 16, 2017 at 03:06 PM

    The forms seem to be working, but whenever someone submits the form, it doesn't email it to my email account. It use to, but not anymore. I checked to see if I was on the bounce list and it says no. 

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    Mike
    Answered on March 16, 2017 at 05:23 PM

    Thank you for contacting us.

    The most recent emails are marked as successfully sent. Could you please check if the emails were delivered with a delay or ended up in a Spam/Junk folder?

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    jzagame
    Answered on March 17, 2017 at 07:46 AM
    Yes, I checked spam folder and there was nothing. I had checked the status
    of the emails too and they all said they went through, but I received
    nothing.
    The emails did ultimately come about 6 hours later. I've been using jotform
    for awhile and this is the first time I've been receiving a delay. It is
    ...
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    AIDAN
    Answered on March 17, 2017 at 10:58 AM

    Hi,

    Please note that we are experiencing a problem with our email servers, so email notifications and autoresponders are queued and they arrive delayed. Our DevOps are working in a solution to fix the issue.

    We recommend that you check the Submissions Page for new submissions, while this is being fixed: http://www.jotform.com/help/269-How-to-view-Submissions

    I hope this helps. My sincere apologies for any inconveniences.

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    wginicolo
    Answered on March 17, 2017 at 11:11 AM

    I have same problem here...

    I'm sure the problem is with sending jotform emails.I had the same problem before a few months ago, I did all the indicated procedures and nothing solved ... After 3 days returned to normal ... I believe that certainly the problem is in sending the forms by email, from the jotform servers.