What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions aren't being emailed to me

    Asked by jzagame on March 16, 2017 at 03:06 PM

    The forms seem to be working, but whenever someone submits the form, it doesn't email it to my email account. It use to, but not anymore. I checked to see if I was on the bounce list and it says no. 

    Page URL:

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    JotForm Support

    Answered by Mike on March 16, 2017 at 05:23 PM

    Thank you for contacting us.

    The most recent emails are marked as successfully sent. Could you please check if the emails were delivered with a delay or ended up in a Spam/Junk folder?

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    Answered by jzagame on March 17, 2017 at 07:46 AM
    Yes, I checked spam folder and there was nothing. I had checked the status
    of the emails too and they all said they went through, but I received
    The emails did ultimately come about 6 hours later. I've been using jotform
    for awhile and this is the first time I've been receiving a delay. It is
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    JotForm Support

    Answered by AIDAN on March 17, 2017 at 10:58 AM


    Please note that we are experiencing a problem with our email servers, so email notifications and autoresponders are queued and they arrive delayed. Our DevOps are working in a solution to fix the issue.

    We recommend that you check the Submissions Page for new submissions, while this is being fixed: http://www.jotform.com/help/269-How-to-view-Submissions

    I hope this helps. My sincere apologies for any inconveniences.

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    Answered by wginicolo on March 17, 2017 at 11:11 AM

    I have same problem here...

    I'm sure the problem is with sending jotform emails.I had the same problem before a few months ago, I did all the indicated procedures and nothing solved ... After 3 days returned to normal ... I believe that certainly the problem is in sending the forms by email, from the jotform servers.