Unable to see submissions data due to EU vs non EU data locations

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    EngineeringforKidsAustria
    Asked on March 16, 2017 at 03:43 PM
    I am referencing all the forms in the Feb-April folder.  The submission date is in tact, bu there are no submission details.  We need the details.  The screen shot is of the submission for the "Registration for February-April 2017 Program (CET)" form.  The other forms are the same meaning there are no submission details.  
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    AIDAN
    Answered on March 16, 2017 at 03:50 PM

    Hi Laura,

    I will be escalating the issue to our developers so they can inspect it. You will be notified of any progress via this thread.

    Apologies for any inconvenience and thank you in advance for your patience and understanding.

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    Scott
    Answered on March 17, 2017 at 04:24 AM

    Hey Laura,

    There was sync issue between our US & EU servers. Upon the suggestions of our DevOps engineer, I moved your data to our EU servers from the Account>Data settings.

    After the transfer I checked your submissions and was able to view them complete & intact.

    You can switch to US servers anytime without any worries but we suggest the EU servers for our users in Europe.

    Please let us know if you have further questions,

    Best.

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    AIDAN
    Answered on March 17, 2017 at 10:27 AM

    Hi again Laura,

    Your message didn't go through, I only received it via email, but on behalf of myself, Scott and the whole team, you're welcome!

    Have a nice weekend.