What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to see submissions data due to EU vs non EU data locations

    Asked by EngineeringforKidsAustria on March 16, 2017 at 03:43 PM
    I am referencing all the forms in the Feb-April folder.  The submission date is in tact, bu there are no submission details.  We need the details.  The screen shot is of the submission for the "Registration for February-April 2017 Program (CET)" form.  The other forms are the same meaning there are no submission details.  
  • Profile Image
    JotForm Support

    Answered by AIDAN on March 16, 2017 at 03:50 PM

    Hi Laura,

    I will be escalating the issue to our developers so they can inspect it. You will be notified of any progress via this thread.

    Apologies for any inconvenience and thank you in advance for your patience and understanding.

  • Profile Image
    JotForm Support

    Answered by Scott on March 17, 2017 at 04:24 AM

    Hey Laura,

    There was sync issue between our US & EU servers. Upon the suggestions of our DevOps engineer, I moved your data to our EU servers from the Account>Data settings.

    After the transfer I checked your submissions and was able to view them complete & intact.

    You can switch to US servers anytime without any worries but we suggest the EU servers for our users in Europe.

    Please let us know if you have further questions,

    Best.

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 17, 2017 at 10:27 AM

    Hi again Laura,

    Your message didn't go through, I only received it via email, but on behalf of myself, Scott and the whole team, you're welcome!

    Have a nice weekend.