What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why are my form received as junk mail

    Asked by brucekowalczyk on March 16, 2017 at 04:03 PM

    why are my form received as junk mail, I have a client that is receiving all their mail in their Junk Folder.

     

    How do I stop this so they can receive mail in their Inbox

     

    Thanks

     

    Bruce Kowalczyk

    Page URL:
    www.prestigelandscape.ca

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    JotForm Support

    Answered by BDAVID on March 16, 2017 at 06:39 PM

    First make sure to remove all the JotForm notifications from the Junks folder. Then, white-list our domain name and sending IP addresses within his email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses