why are my form received as junk mail

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    brucekowalczyk
    Asked on March 16, 2017 at 04:03 PM

    why are my form received as junk mail, I have a client that is receiving all their mail in their Junk Folder.

     

    How do I stop this so they can receive mail in their Inbox

     

    Thanks

     

    Bruce Kowalczyk

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    BDAVID
    Answered on March 16, 2017 at 06:39 PM

    First make sure to remove all the JotForm notifications from the Junks folder. Then, white-list our domain name and sending IP addresses within his email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses