why are my form received as junk mail

  • brucekowalczyk
    Asked on March 16, 2017 at 4:03 PM

    why are my form received as junk mail, I have a client that is receiving all their mail in their Junk Folder.

     

    How do I stop this so they can receive mail in their Inbox

     

    Thanks

     

    Bruce Kowalczyk

    Jotform Thread 1093799 Screenshot
  • David JotForm Support Manager
    Replied on March 16, 2017 at 6:39 PM

    First make sure to remove all the JotForm notifications from the Junks folder. Then, white-list our domain name and sending IP addresses within his email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses