What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    sub-user forms not appearing in my account

    Asked by mlevack on March 16, 2017 at 04:03 PM

    One of our sub-users made a form this morning (https://form.jotform.us/70744701316148) and it is not appearing the master account. 

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    JotForm Support

    Answered by david on March 16, 2017 at 06:31 PM

    Only forms created in the shared folder will be created in your account.  If they are creating the form in the My Forms folder, rather than the shared folder, the form will be created in their account.  Have them make sure to click the shared folder prior to creating any forms.

    If they would like we can move the forms to your account.  Simply have them create a post from their account requesting us to do so.  Have them include the username of your account and the forms they would like moved.

    You can then share those forms with them to give them access.