What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Today (3-16-2017) tests for form fail

    Asked by vance matthews on March 16, 2017 at 04:32 PM

     Unfortunately, no matter how many times I test my form, I never receive an email as on prior days.  I've tried testing it on my website as well as your website.  Do you know if your service is down?

    Page URL:

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    JotForm Support

    Answered by BDAVID on March 16, 2017 at 07:11 PM

    Notifications are working fine. Have you checked your spam folder? If you find the notifications there, please make sure to mark them as NOT SPAM. Let us know if you need more help.

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    Answered by FerrariMeet on March 16, 2017 at 07:15 PM

    They are not working on any of my forms and are not going into spam folder.  I am having the same issue.  The last form that I received an email from was at 8:36am this morning then they stopped coming in.

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    JotForm Support

    Answered by BDAVID on March 16, 2017 at 07:21 PM

    Thanks for updating us, yes, I see many users reporting this issue, I have forwarded this to our back-end team. You will be notified via this thread when this gets fixed.

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    JotForm Support

    Answered by Scott on March 17, 2017 at 01:02 PM

    Hey Vance,

    We had a temporary issue on our email servers. Sorry for the inconvenience that was caused.

    Let us know if you ever need anything else,