Is anyone having trouble with notification emails? - mine stop like 4 hours ago

  • Profile Image
    zeajorge
    Asked on March 16, 2017 at 05:09 PM

    All was OK until around 1:45 PM EST. Suddenly all the notification emails stopped.

    I can see new submissions when I log into my jotform account but I haven't received emails (as aways) with all submissions after 1:45 PM SET (last notification email received).

    This is affecting all my forms.

    My email client (gmail) is set up with jotform.com as trusted email sender - I also checked junk and spam folders just in case ... nothing there.

    I am receiving emails at that account OK from all other senders.

     

    I even went to my submissions online a tried forwarding one of them to me manually .... never got it.

    Advice?

     

     

  • Profile Image
    EltonCris
    Answered on March 16, 2017 at 08:20 PM

    We are experiencing a problem with our email servers. Email notifications and autoresponders are queued and they should arrive in your inbox delayed. However, our technical team has already activated the backup mail server so please expect the notifications to be delivered anytime soon.

    We suggest to check the submissions in your form submissions page for now http://www.jotform.com/help/269-How-to-view-Submissions

    Thanks and apologies for the inconveniences caused.

  • Profile Image
    zeajorge
    Answered on March 16, 2017 at 08:22 PM

    Elton hi.

    Thanks for your response ... it is OK.

    I did a bunch of tests and discovered that the only delays are for notifications sent to gmail accounts ... all other test with non-gmail accounts worked well.

    Quick question: do you think if I set up my email notifications through my smtp server ... will this correct the issue in the future?

     

    JORGE

  • Profile Image
    EltonCris
    Answered on March 16, 2017 at 08:28 PM

    Yes, using SMTP is a good alternative since emails would rely on your mail server and not from JotForm.

    This means that your mail server will be used to send the emails instead of our sending server.

     Guide: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    You can perform some tests by submitting your form after you configured your SMTP, if you prefer.

    Regards!