What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not being emailed when a form is submitted like I was before. Can you help me figure this out please? Thanks

    Asked by jackmcguff on March 16, 2017 at 06:08 PM
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    JotForm Support

    Answered by EltonCris on March 16, 2017 at 08:21 PM

    We are experiencing a problem with our email servers. Email notifications and autoresponders are queued and they should arrive in your inbox delayed. However, our technical team has already activated the backup mail server so please expect the notifications to be delivered anytime soon.

    We suggest to check the submissions in your form submissions page for now http://www.jotform.com/help/269-How-to-view-Submissions

    Thanks and apologies for the inconveniences caused.