What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    MY ACCOUNT AUTOSUSPENDED

    Asked by Hakan Akay  on March 16, 2017 at 08:24 PM

    Hello, we are using your JotForm as our company. While creating a new form my account is automatically suspended and I get the error "You have reached the limit of attempting to login". I do not think I made a mistake. We want our account to be active again. We apologize for our mistake.

    User name and email address: tireboluexpressturizm@outlook.com

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    Answered by Ian on March 17, 2017 at 12:27 AM

    Your account status is autosuspended. Your form is asking sensitive information like Credit card information and CCC details. This is a violation of our terms of use. If our Phishing detection tool detects any activity on form that violates our terms of use, it will be automatically suspended you account.

    I will re-activate your account but you need to immediately delete the fields that is asking for Credit Card Information in any way or you can delete the whole form. Your account might be suspended again if you don't do this immediately.