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    Hakan Akay 
    Asked on March 16, 2017 at 08:24 PM

    Hello, we are using your JotForm as our company. While creating a new form my account is automatically suspended and I get the error "You have reached the limit of attempting to login". I do not think I made a mistake. We want our account to be active again. We apologize for our mistake.

    User name and email address:

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    Answered on March 17, 2017 at 12:27 AM

    Your account status is autosuspended. Your form is asking sensitive information like Credit card information and CCC details. This is a violation of our terms of use. If our Phishing detection tool detects any activity on form that violates our terms of use, it will be automatically suspended you account.

    I will re-activate your account but you need to immediately delete the fields that is asking for Credit Card Information in any way or you can delete the whole form. Your account might be suspended again if you don't do this immediately.