What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Settings Keep Forget my selection

    Asked by drewmck on March 16, 2017 at 08:43 PM

    Hi,

     

    I selected the email type in the form settings dropwdown menu as shown in the screenshot attached (Jotform2).

    The main page on jotform setting give an error (Jotform1) and it seems forget my selection.

     

    Can you help me please?

    Screenshot
  • Profile Image

    Answered by Ian on March 17, 2017 at 12:53 AM

    You might have modified or deleted a field from the form, which has broken the association of form field with the email Notification.

    Please edit and associate the required email field.

    If you continue facing issue, please let us know.

  • Profile Image

    Answered by drewmck on March 20, 2017 at 06:46 PM

    Hi,

    thank you for your answer. I was trying to understand better what you said.

    Did you mean that always we edit a form field we need to reset the form settings?

    Why the email settings should be disabled if we change a form field?

    I cannot see the correlation.

     

    Can you help me understand please?

    Thank you in advance.

  • Profile Image

    Answered by Ian on March 20, 2017 at 08:47 PM

    After the email template is edited, any changes you make in your form like (add/edit & delete form fields) will not reflect in the notification email template, automatically. You will have to manually make the changes in your email template as well.

    The best and easy way to solve this problem is to delete the existing email alert and add a new one. Please be noted that a new email alert will always have all the form fields in the template.

    Let me know if you have more questions.

  • Profile Image

    Answered by drewmck on March 20, 2017 at 08:55 PM

    I suggest to keep the email settings separated from the form field.

    A customer, like us, would like to change the form fields and keep the form settings.

     

    I understand the limitation, I'll keep an eye on that.