What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    customer charged twice, and there being no record of it in Jotform

    Asked by dros0120 on March 16, 2017 at 10:55 PM
    I also have one incident today of a customer submitting the form, being charged twice, and there being no record of it in Jotform.
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    Answered by dros0120 on March 16, 2017 at 11:02 PM

    I can also add that this is happened 4-5 times over the past three weeks where a customer was charged twice, but no submission can be found in Jotform

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    JotForm Support

    Answered by Nik_C on March 17, 2017 at 04:06 AM

    Could you please share the Form ID which submissions are affected so we can have a closer look.

    We'll wait for your response.

    Thank you!