customer charged twice, and there being no record of it in Jotform

I also have one incident today of a customer submitting the form, being charged twice, and there being no record of it in Jotform.

I can also add that this is happened 4-5 times over the past three weeks where a customer was charged twice, but no submission can be found in Jotform

Could you please share the Form ID which submissions are affected so we can have a closer look.

We'll wait for your response.

Thank you!