Enable my form

  • Profile Image
    Asked on March 16, 2017 at 11:24 PM

    I am unable to view my form despite the fact the form reflects enabled.


    Please advise


    Thank you


  • Profile Image
    Answered on March 17, 2017 at 04:19 AM

    I have checked and your account is autosuspended by our phishing system, because of the form you provided. Inside of your form you have fields that collect Credit Card information and that is against JotForm Terms of use.

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have removed those fields from your form and I have removed credit card words from title and heading of your form. 

    Please do not create similar forms or your account will be suspended again and we will not be able to activate it. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:




    If you want to charge your users manually at later date, I would suggest you to use on of payment tools that has built in credit card fields like Paypal Pro, Stripe, Authorize.net, Dwolla.

    How to Enable Payment Authorization

    Let us know if you need further assistance.