What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account suspended please reinstate immediately!!

    Asked by Erica Plybeah  on March 16, 2017 at 11:29 PM

    Hi, my account was suspended. Please reinstate, we are determining candidates for a scholarship and need access immediately. 

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 17, 2017 at 04:33 AM

    I have checked and your account was suspended because of Disputed charge on Stripe. 

    At this moment we can not reactivate your account until this issue is resolved.

  • Profile Image

    Answered by nahsememphis on March 19, 2017 at 04:46 PM
    The issue was resolved. I was initially charged $190 for an annual and
    should have been charged $19 for monthly. JotForm adjusted the charge from
    $190 to $19, releasing $171. Is it not showing resolved you your end? If
    not what are the next steps?
    February 18, 2017 #3746-9671
    This email is to confirm that your refund has been issued by JotForm Inc
    . It can take up to 10 days for the funds to appear on
    your statement.
    Description
    Amount
    Subscription to Bronze Yearly 2017
    $190.00
    Total
    $190.00
    Refund Amount
    $171.00
    Adjusted total
    $19.00
    Thank you
    Empowering the Next Generation of Health Care Leaders Today!
    www.nahsememphis.org
    Facebook
    - Twitter - LinkedIn

    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 19, 2017 at 06:10 PM

    It appears like it is not solved yet. I have forwarded this to our manager. You will be contacted via this thread.

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    JotForm Support Manager

    Answered by Jeanette on March 19, 2017 at 07:07 PM

    The system suspended the account upon receiving a notification about a dispute for a fraudulent charge in Stripe To resolve this, please ask your bank to withdraw the dispute .

    Nevertheless, there was no need for this dispute. We received your request that you were expecting to upgrade to our monthly plan ($19.00), rather than the yearly plan ($190.00) , so we did according to your requests. You even asked us to apply to the non-profit discount so we kindly provided you with the information.

    So there this was an unnecessary dispute which will cause us to pay costly unexpected fees.

  • Profile Image

    Answered by nahsememphis on March 22, 2017 at 01:46 PM
    Hi Jeanette,
    I contacted JotForm support several times with no response, and there was
    no phone number to call which led me to believe you all were not going to
    respond. I contact Capital One about the withdraw, and they have informed
    me that process will take 7-10 business days. We must present the data and
    host our scholarship interviews on this week from March 24-March 30, so we
    will not have the access the data in time. I am willing to work with you
    all to get the dispute withdraw, but we need access to this data
    immediately. In addition, I originally noted this as "merchant error" with
    capital one and not fraud, but I am willing to request a withdraw. My
    personal email is *plybeah@gmail.com *, and my phone
    number is 662-374-3560 <(662)%20374-3560>. If your billing dept can contact
    me, i'll call capital one on conference call.
    Thank you,
    Erica
    Empowering the Next Generation of Health Care Leaders Today!
    www.nahsememphis.org
    Facebook
    - Twitter - LinkedIn

    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 22, 2017 at 02:59 PM

    Thank you for the explanation, Erica.

    I've manually reactivated the account, hopefully the dispute will be withdrawn.