What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form shows up as disabled, I can't view.

    Asked by DesmondBucky on March 17, 2017 at 12:04 AM
    Page URL:
    https://form.jotform.us/70748804738164

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 17, 2017 at 04:39 AM

    Your account was suspended by our Phishing detector. That's why your forms have been disabled. I checked your forms and I noticed that you have added fields that ask credit card info from the users. Please note that asking such details is against our Terms of Use.

    If you want to ask payments from the user, you need to use one of the available payment processing gateways on JotForm instead of using the regular fields.

     Please see this link: https://apps.jotform.com/category/payment_processing

    I have now removed the guilty fields on your form and re-activated your account. Please refrain from doing this so that your account would not be suspended again.

    Regards.