What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I remove amount paid details from email notification

    Asked by samarcdigitech on March 17, 2017 at 01:19 AM

    I want to remove the price paid part from the notification email. I do not want my employee to know how much my client pays. The payments are processed through paypal. Is there any way I can get this done.

    Page URL:
    https://form.jotform.me/61996020695464

  • Profile Image
    JotForm Support

    Answered by Charlie on March 17, 2017 at 05:10 AM

    Hi,

    You can edit the template of your email alerts, simply navigate to Settings->Emails, edit the alert you want. 

     

    In the email alert editor, you can see that you can edit or change the email content/template. 

    You can completely remove the field or row of the product field. Or if you want to choose what details to be seen in the purchased, then you can follow this guide: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts 

    I hope that helps.