What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Zoom pictures on mobile device

    Asked by Mauroc on March 17, 2017 at 08:10 AM

    Hello, first of all I want to thank you for you for the great work you are doing, always improving.

    My issue is that the first 3 images are to small on my mobile. On computer it works fine but on my mobile I'm not able to read what is written on the images, would it bee possible to zoom on mobile device.

    https://form.jotformz.com/70557927173666

     

    Thank you very much for your help.

    Mauro

  • Profile Image
    JotForm Support

    Answered by Kiran on March 17, 2017 at 12:10 PM

    I have checked your form on my android mobile device and see that the images are being displayed at full width.

    Were you able to fix the issue? If you are still experiencing any issues, please let us know the device model that you are using so that we can try to replicate the issue and provide you with necessary assistance.

    Thanks!

  • Profile Image

    Answered by Mauroc on March 18, 2017 at 12:46 PM
    Hello Kiran,

    Sorry for answering you only today.
    First of all I thank you for your quick answer. I don’t did any changes regarding the zoom, at least not intentionally , but now it’s working also on my Windowsfone and I can read the letters on the pictures.

    Thank you very much for your help.

    Best regards,

    Mauro Cappai
    Guest Relations
    Meliá Paulista Business

    guest.paulista@meliahotels.com.br
    Av. Paulista, 2181 – Bela Vista
    01310-300 - São Paulo - Brasil
    T.+55 11 2184-1600 F.+55 11 2184-1633

    cid:image001.jpg@01D14A12.E7566280

    cid:image005.jpg@01D0970B.AF2FE350

    De: JotForm [mailto:noreply@jotform.com]
    Enviada em: sexta-feira, 17 de março de 2017 13:10
    Para: guest.paulista@meliahotels.com.br
    Assunto: Re: Zoom pictures on mobile device

    A new response has been received:
    JOTFORM
    Answered by Kiran
    I have checked your form on my android mobile device and see that the images are being displayed at full width.

    Were you able to fix the issue? If you are still experiencing any issues, please let us know the device model that you are using so that we can try to replicate the issue and provide you with necessary assistance.
    Thanks!
    View this thread on browser » Unsubscribe Thread
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  • Profile Image
    JotForm Support

    Answered by liyam on March 18, 2017 at 11:53 PM

    Thank you for the confirmation, Mauro. We're glad to know that the issue is now resolved.

    Please get back to us if you have other questions or concerns.

    Warm regards.