What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I changed a form, the email recipients receive the changed fields, but when I receive their response, it still has the old info. What do I do?Asked by Jason on March 17, 2017 at 08:38 AM
i used a form last year. I updated it this year changing the dates for the fields. My recipients are receiving the changes with no problem. However, when I receive their responses, they still contain the old info.
I cloned your form to test it and the dates in the email notification match the dates in the form:
I also did not see an autoresponder email so I am actually not sure how the users filling out the form are receiving a copy.
If you wouldn't mind letting us know what specifically is not showing correctly, we will be happy to have another look. Include a screenshot of the discrepancies if possible: