What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We have an issue with receiving email from you.

    Asked by skellaway on March 17, 2017 at 08:54 AM

    We have not received any emails from the forms we subscribe to with you since the 08th of March.

    i have managed to collect info via the submission tab of your tool but we need to have this issue fixed urgently as the form is used to provide us with quote requests.

    Can you please reply to me copying tim@glyphics.co.uk and chantal@glyphics.co.uk

    thank you.

    Page URL:
    http://www.glyphics.co.uk

  • Profile Image
    JotForm Support

    Answered by david on March 17, 2017 at 12:26 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List