What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Clearing Data

    Asked by bgoldstein on March 17, 2017 at 09:45 AM

    I am not able to get to my setting and data usage pages so that I can clear out data that is not allowing my pages to work.  Can you please help me get in so that I can clear out forms and space.  I've never had this problem before.  Thanks.



  • Profile Image
    JotForm Support

    Answered by BJoanna on March 17, 2017 at 01:09 PM

    I have checked and your account is overlimit because of payment submissions. This month you received 10 payment submissions and that is the limit for Free accounts. 

    You can check your account limits on usage page of your account. 

    You can upgrade your account to any of the paid plans to get higher limits and to enable your forms immediately. You can find more about different account type on our pricing page.

    However if you don't want to upgrade, you have to wait until your submissions counter resets to zero which will be on every first day of the following month.

    Also please note that deleting of submissions will not reduce submission counter. If you sill want to delete your submission you can do it on submission page of your forms:

    How to Delete Form Submission Data

    Also you do not have to delete your forms. This will also not activate your account. 

    Let us know if you need further assistance. 

  • Profile Image

    Answered by bgoldstein on March 17, 2017 at 08:36 PM

    It's not allowing any of my other forms to work on other sites.  Is there anything I can do to free up the payments?

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 18, 2017 at 07:18 AM

    When any of the limits are reached all forms are disabled until the next first of the month or you do the Upgrade.  

    So in order to continue to use your forms now, you will have to Upgrade your account. 

    If you have any further questions please let us know.

    Thank you!