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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We would like to receive a notice of some sort when an address is placed on the bounce list

    Asked by lucieleclerc99 on March 17, 2017 at 10:12 AM

    À ma connaissance, nous avons aucun moyen de savoir lorsqu'un client ne reçoit pas les notifications parce qu'il a été dirigé dans la "bounce list". Même s'il utilise un de mes formulaires des mois plus tard, il est toujours dans la bounce list. À moins d'avoir une plainte de ce client ou de vérifier chacun des clients dans la bounce list (ce qui est fastidieux!), nous avons aucune façon de savoir qui ne reçoit plus les notifications.

    Est-il possible de recevoir une notification dès qu'un de nos utilisateurs est dirigé dans la "bounce list"? À moins qu'il existe déjà une façon de faire cette vérification sans entrer un à un tous les courriels de nos utilisateurs?


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    JotForm Support

    Answered by david on March 17, 2017 at 01:12 PM

    Currently, there is only a notice when the account email is placed on the bounce list.  There is no notice when an address in a notification email is placed on the bounce list. 

    I will forward a request to our developers to see if there is something that can be added to notify users when an address in an email notification is placed on the bounce list.

    If there are any updates to the status of the this request, we will let you know here in this thread.