What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I on the "bounce list"?

    Asked by martisawnings on March 17, 2017 at 12:03 PM

    Last weekend all my submission form were deleted, I did not delete them, at least not on purpose, and they should not have been that easy to delete!

    Meanwhile my tech guy set up a new form but I am already being put on the bounce list, even when I keep clicking to be removed, Why? Please respond, I sent many messages over the deleting issue that never got response from you. thanks Marti domy@sbcglobal.net Marti's Awnings

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    JotForm Support

    Answered by david on March 17, 2017 at 02:41 PM

    Using the delete all submissions function requires entering your password before it will allow you to do so.  There is also a notice along with the password entry stating that once submissions are deleted, they cannot be recovered.  If you have deleted a form, that can be recovered:

    https://www.jotform.com/help/134-How-to-Restore-Deleted-Forms

    I checked our logs for your @sbcglobal address and the most recent emails do look to have sent. We are experiencing a problem with our email servers.  Email Notifications and autoresponders are queued and they should arrive to your inbox delayed, in the next hours. Our DevOps are working in a solution to fix the issue.  Apologies for the delay.