What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account says autosuspended

    Asked by Mark Bianchi  on March 17, 2017 at 12:30 PM

    I am not sure why this has happened

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    JotForm Support

    Answered by AIDAN on March 17, 2017 at 02:56 PM

    Hi Mark, thank you for contacting us.

    I have examined your account and found that it got autosuspended because your form ID 70754296612157 named "Isagenix Registration Form" is collecting sensitive information such as credit cards and social security numbers, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by mbianchi on March 17, 2017 at 03:46 PM
    Can it be reinstated if I don't use that as I thought it was an option.
    My apologies.
    Mark Bianchi | Chief Marketing Officer
    15125 Ventura Blvd.| 2nd Floor
    Sherman Oaks CA 91403
    O: 818.900.1301
  • Profile Image
    JotForm Support

    Answered by Jan on March 17, 2017 at 06:33 PM

    I have deleted the guilty fields manually. Your account is now activated. Just like what my colleague said, please check our terms of use to avoid being suspended in the future.

    If you have any questions, please let us know. Thank you.