Why am I on the bounce list?

  • martisawnings
    Asked on March 17, 2017 at 1:04 PM

    Why am I still on the bounce list when I keep clicking to be removed? please respond!

    Page URL: https://www.jotform.com/submissions/70747890443969
  • Kiran Support Team Lead
    Replied on March 17, 2017 at 3:23 PM

    Generally, the email addresses are added to the bounce list when the emails are not delivered repeatedly due to any reason. I see that the email address is in our bounce list and I have removed it now. It looks like your email service provider is blocking emails from JotForm. Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    Please get back to us if the issue still persists. We will be happy to assist you further.