What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I on the bounce list?

    Asked by martisawnings on March 17, 2017 at 01:04 PM

    Why am I still on the bounce list when I keep clicking to be removed? please respond!

    Page URL:
    https://www.jotform.com/submissions/70747890443969

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    JotForm Support

    Answered by Kiran on March 17, 2017 at 03:23 PM

    Generally, the email addresses are added to the bounce list when the emails are not delivered repeatedly due to any reason. I see that the email address is in our bounce list and I have removed it now. It looks like your email service provider is blocking emails from JotForm. Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issue

    Please get back to us if the issue still persists. We will be happy to assist you further.