Blank required fields are being submitted

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    oliverpowell
    Asked on March 17, 2017 at 01:26 PM

    Hi,

     

    I'm having an issue where my form is getting submitted with blank required fields. So a user can hit Submit without finishing the actual form which has conditional logic and required fields.

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    John_Benson
    Answered on March 17, 2017 at 04:15 PM

    Hello,

    You need to enable the Required feature of the field to avoid getting skipped. Here's how:

    1. Open your form and select the field. After that, click the Properties button (Cogwheel Icon).

    2. Enable the Required feature in the General tab page.

    Also, please try adding CAPTCHA field above the Submit button. Here's a guide: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field.

    Related articles:

    https://www.jotform.com/blog/254-Should-You-Use-Required-Fields-on-Your-Form
    https://www.jotform.com/help/367-How-to-Make-a-Field-Required-Based-on-User-s-Answer

    Hope that helps. Let us know if you have questions. 

    Thank you.

     

  • Profile Image
    oliverpowell
    Answered on March 17, 2017 at 07:08 PM

    Hi, yes, I have set all the required fields to "Required"

    The forms are still being submitted without errors. So what's the point of a required field if they don't prevent a user from submitting a form.

  • Profile Image
    Mike_G
    Answered on March 18, 2017 at 06:43 AM

    I understand that the issue you described could be frustrating. But please allow us to further help you in resolving your concern.

    I understand that you are referring to this form, https://form.jotformeu.com/22633060159347

    May we know if the form you're having issues with is embedded on a website? If the form is embedded, can you share us the link to the website, please? Also, may we ask permission to make test submissions directly to your form?

    I have created a clone version of your form on my account, however, I can't seem to reproduce the issue you are having.

    We will wait for your response.

    Thank you.

  • Profile Image
    oliverpowell
    Answered on March 18, 2017 at 07:46 AM
    Hi,
    It's actually through the "Preview" mode via JotForm. This might be causing the issue?
    Feel free to do a test submission.
    Many thanks
    ...
  • Profile Image
    John_Benson
    Answered on March 18, 2017 at 02:07 PM

    I checked your form and I noticed that the two fields on your form is not set as Required. See image below: 

    Please set it as required. I also noticed that if I choose the "No" option, it only shows a crying face and submit button. Once the user hit the submit button under the "No" option, you will receive almost a blank submission like this:

    You can hide the submit button if you don't want to receive a submission from the user that is not attending. Please check this guide: How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    Also, please add a CAPTCHA field to your form to avoid your users sending submission due to accidentally hitting the submit button. Here's a guide: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

    I cloned your form and I was not able to replicate the issue. I test the cloned form and I received a submission without blank fields.

    Hope that helps. If you need further assistance, please contact us again.