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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can not log into Ipad app

    Asked by Neil_Robinson on June 25, 2012 at 01:57 AM

    I have an account with JotForm and have started to create a few forms, however I can not log on using the IPad App. I have an Ipad 2 that is updated fully but all I get is a message saying

    "incorrect password or username. Please try again"

    I log on to the website without any problems though.



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    JotForm Support

    Answered by idarktech on June 25, 2012 at 04:24 AM

    Hi Neil,

    Can you try logging in using your username (Neil_Robinson) instead of your e-mail address? Please note that Account and Password are case sensitive. Please make it sure you type exactly as you type here on the web site.

    Let us know if you can't still access after that. Thanks!