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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email alerts same problem again no alerts

    Asked by Mr singh on March 17, 2017 at 02:08 PM

    no email alerts again please check server again and work it working please asap please sort it out again 


    it work sometime and sometime not working again what going on ??

    Page URL:

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    JotForm Support

    Answered by John_Benson on March 17, 2017 at 04:57 PM

    Sorry for the inconvenience. 


    I did a test submission to you form, can please check it if still not working? I checked your email address and it is not in the bounce list. I also checked the mail logs and I can see that the submission was sent successfully.

    We had an issue earlier about the email server being delayed, but it is now fixed. Let us know if you still didn't receive my test submission so we can investigate it further. 


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    Answered by mobilephonerepairs on March 17, 2017 at 05:44 PM

    Can you please check the server for email server delays as it happen a lot this week and others days if l was not checking please keep a eye on it as well as we need this asap in working mode 


    check it now still. It working it was working today for 2 hrs and stop working after that again 


    please speak to your tech guys again regards to my issues now if possible 


    Pleaae email me back with respond which say it working fine as it happens alots with other customers as well please check forums as well there is a lot of issues need to be sorted out 


    please check my account and keep a eye out as well as it not working 


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    Answered by mobilephonerepairs on March 17, 2017 at 05:46 PM

    We have checked it 


    same problem again email delays again not working 


    please get your tech guys to check it again 


    email me back please with with update with solution 

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    JotForm Support

    Answered by liyam on March 18, 2017 at 01:27 AM

    Hello mobilephonerepairs,

    We are experiencing a problem with our email servers. So Email Notifications and autoresponders are queued and they should arrive to your inbox delayed. Our developers are working in a solution to fix the issue.

    For the meantime if you have an Android or iOS device, may I recommend to try installing the JotForm app on those device through Google Play or through the App Store. This helps you be alerted for any submissions received the moment they arrive on your account.

    You may also review your form's submissions page to check for submissions. 

    Thank you for your understanding and we apologize for this inconvenience.