- amoretonAsked on March 17, 2017 at 02:31 PM
Hello I installed the Mac app but it gives me errors and close itself everytime
- JotForm SupportJanAnswered on March 17, 2017 at 05:06 PM
May I know what is the error message you're getting? Also, please provide a screenshot of the issue if possible.
However, we do understand if you can't provide a screenshot because it closes immediately.
Please try uninstall and reinstall the app (https://itunes.apple.com/us/app/jotform/id1176725939).
We'll wait for your reply. Thank you.
- JotForm SupportJanAnswered on March 18, 2017 at 04:51 PM
When do you usually see this error message? Is it when opening the application or is it while using it? Also, what is the version of your MAC OS?
We need to get this information so that we can escalate the issue to our developers.
We'll wait for your response. Thank you.
- JotForm SupportNik_CAnswered on March 19, 2017 at 05:45 AM
I'm on the last version of Mac OSX Sierra and it works fine for me:
I'm not sure what could be the reason for your app not to work. Did you try uninstalling, restarting of the system and then installing again?
- KadeJMAnswered on March 20, 2017 at 12:55 PM
Amoreton, Are you still having this issue with our Mac App?
I've spoken with our apple developer who got a report about this problem and would like to take a look at this problem further so that we can investigate and rectify the issue if necessary.
To do this, we will need your permission to generate a temporary read-only API key in your account so that we can take a look at it if you are okay with that. Your data will not be harmed and the key will be immediately removed afterward. Let us know.
- JotForm SupportNik_CAnswered on March 21, 2017 at 05:27 AM
Thank you for letting us know, my colleague will reach you out with further necessary steps.