I changed a form, the email recipients receive the changed fields, but when I receive their response, it still has the old info.

  • Jason Brewer
    Asked on March 17, 2017 at 3:25 PM

    Notice, on this response email, instead of saying "May week 1," "May Week 2," etc. it has "Week 1 May2-6." This was a change that was made to this form and seems to appear on the form itself, but not on the response.

     

     

     

    I changed a form, the email recipients receive the changed fields, but when I receive their response, it still has the old info Screenshot 20

     

  • BJoanna
    Replied on March 17, 2017 at 3:30 PM

    I assume that this is a followup from this thread https://www.jotform.com/answers/1094429  

    I have tested your form and I was not able to replicate mentioned issue. 

    If the issue still persist on your end, please delete existing email Notification and create new Notification. 

    How to Delete Notifications/Autoresponder

    Setting Up Email Notifications

    If the issue still persist, please respond on this thread. 

    Let us know if you need further assistance.