The autoresponder mail does not work

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    Owlstore
    Asked on March 17, 2017 at 04:00 PM

    I have made a HTML mail and copied in the source of the Autoresponder mail. The test mail works perfectly but when i sign up, i never recive the autoresponder mail that is supost to be sented inmediatly.

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    Kevin_G
    Answered on March 17, 2017 at 07:02 PM

    Apologies for the inconveniences this may have caused to you. 

    We're currently experiencing some delay in our emails, it may be affecting notifications and auto-responders, so far I have tested and could replicate the issue with auto-responders only, I'm receiving email notifications immediately. 

    This has been posted on our forum as well: https://www.jotform.com/answers 

    Our developers are working on this and it should be get back to normal as soon as possible. 

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    Eddie2492
    Answered on March 17, 2017 at 07:38 PM

    I'm having the same problem... no notifications and no auto response 
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    Kevin_G
    Answered on March 17, 2017 at 09:41 PM

    @Eddie2492,

    I've moved your question to a different thread, please check on this link, we will answer to you there as soon as possible: https://www.jotform.com/answers/1095056