What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The autoresponder mail does not work

    Asked by Owlstore on March 17, 2017 at 04:00 PM

    I have made a HTML mail and copied in the source of the Autoresponder mail. The test mail works perfectly but when i sign up, i never recive the autoresponder mail that is supost to be sented inmediatly.

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    JotForm Support

    Answered by Kevin_G on March 17, 2017 at 07:02 PM

    Apologies for the inconveniences this may have caused to you. 

    We're currently experiencing some delay in our emails, it may be affecting notifications and auto-responders, so far I have tested and could replicate the issue with auto-responders only, I'm receiving email notifications immediately. 

    This has been posted on our forum as well: https://www.jotform.com/answers 

    Our developers are working on this and it should be get back to normal as soon as possible. 

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    Answered by Eddie2492 on March 17, 2017 at 07:38 PM

    I'm having the same problem... no notifications and no auto response 
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    JotForm Support

    Answered by Kevin_G on March 17, 2017 at 09:41 PM


    I've moved your question to a different thread, please check on this link, we will answer to you there as soon as possible: https://www.jotform.com/answers/1095056