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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Headers and texts are not showing in downloaded PDF

    Asked by APMartinez on March 17, 2017 at 04:18 PM

    Yes, but after you show headers and texts for example, and then you download the PDF, that information is not included. Maybe is a little bug.

    If you send it by email, that information IS included.

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    JotForm Support

    Answered by Jan on March 17, 2017 at 04:57 PM

    I checked your forms and I can see that there are no form submissions yet. If the "Show Headers and Texts" option is enabled, the Text tool and Header elements will appear in the downloaded PDF.

    Please try to do a test submission in your form and then go to the Submissions page. After that, enable the "Show Headers and Text" option and then download the PDF file.

    If you're still having issues, please let us know. Also, please provide the ID/URL of the affected form.

    Thank you.