What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Password field result in automatic suspension of account

    Asked by lukeo25 on March 17, 2017 at 05:05 PM

    I have tried again to create my form after previously being locked out by your spam system.

    I found that on returning to your site my password was not accepted.

    Then it took several attempts to get a reset email.

    Finally my form worked once only and then it was disabled again.

    Please advise me when my forms will be made available again.

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    JotForm Support

    Answered by Mike_G on March 17, 2017 at 10:07 PM

    I understand that this could be very frustrating and we would like to apologize for any inconvenience this had caused you. In order for me to help you, I have checked your forms to verify if there is anything that would result in automatic suspension of your account. Upon checking I noticed that on your form entitled, "CLIENT UPLOAD", you are using a "password" field that is asking for a correct password so the rest of the form will be shown (password protect). Due to the word "password" that was detected by our anti-phishing tool, your account was placed on autosuspension status. For me to be able to fix the issue and reactivate your account, I have updated the "Password" field to something that is less likely to trigger our anti-phishing tool from suspending your account — I have changed it to "Access Code". Your account is now active and you should be able to view your forms again.

    Thank you.