I cannot reset my account password

my email didn't work if I tried to existing, ask me password and the password I forgot.

I understand that you want to reset your account password. I have checked our records with your email address and see that there are no accounts registered with this email address. If you have the account username or the form ID/URL from your account, please let us know so that we can assist you further. If you have embedded the form on any web page, you may also share the URL.

We will wait for your response. Thank you!