What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Ability to use symbols in the masked input textbox field

    Asked by standon391 on March 17, 2017 at 06:04 PM

    I have a mask set up right now that is ####-@@@-####

    but i would like it to be ####-@(letter or -)@-####


  • Profile Image
    JotForm Support

    Answered by Kiran on March 18, 2017 at 02:28 AM

    Unfortunately, the input mask allows entering only alphabets or numbers. Let me forward the thread to our backend team as a feature request for evaluation. I cannot guarantee that the feature will be implemented or cannot provide any time frame at the moment. However, if there is any update in this regard, you'll be posted here.

    As a workaround, if you are having both formats to be used, you may consider having two input fields with both formats and let the user select the required format. You may display the example using a radio button and based on the selection, you may hide the input by setting up a condition.


    Hope this information helps!