What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Should the form user be receiving a Submit successful once they hit the submit button

    Asked by Mary Burton  on March 17, 2017 at 06:58 PM

    I used my Jot form registration form on my Samsung devise to test if it was mobile friendly.

    I was able to complete it no problem. When I hit submit it said please wait and the entire form goes clear except the  yellow background. It doesn't say anything to let them know if in fact it was successful.

    I think on the desk top test it says Thank you your form has been received or something like that.

    I waited and later saw a response from Jot Form saying your registration form was received. So they do eventually see something.

    My concern is when they are completing and sending they don't know if it has been sent successfully and may try to re send or redo! I would rather they see something like Submit successful once they press the submit button.

    Is this possible on mobile devices.

    Thank you

    Mary burton

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    JotForm Support

    Answered by Jim_R on March 18, 2017 at 03:19 AM

    Hello Mary, you're correct. Users are supposed to see a Thank You page after submitting the form, regardless whether they view it on desktop/laptop or handheld devices.

    I recommend you review your Thank You page settings by following the guide I'm linking below. You may customize the actual Thank You page upon your discretion. You may even redirect them to a page on your website if you want to.

    Complete guide: Setting-Up-the-Thank-You-Page 

    In case you need more help, just let us know.