What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my account is suspended?

    Asked by dshipka on March 17, 2017 at 11:17 PM

    Hi, I created a form for an educational non profit and keep getting a form disabled error. Am I doing something wrong?

    Page URL:
    https://form.jotform.us/70754439172157

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    JotForm Support

    Answered by Nik_C on March 18, 2017 at 09:23 AM

    Your account was suspended because you were collecting credit card information which is against our Terms of Use.

    In this form http://www.jotform.co/form/32834947250862 these fields:

    I removed all those fields from your form, please avoid putting them back or your account will be suspended permanently.

    For collecting payment information please use one of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    Thank you!

  • Profile Image

    Answered by dshipka on March 18, 2017 at 01:58 PM

    i'm sorry, totally my error! The new form def uses your payment integrations. Thank! D