What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account is suspended

    Asked by AAA  on March 18, 2017 at 12:56 AM

    Please investigate and release access. Thank you!

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 18, 2017 at 06:50 AM

    Hi again,

    I believe I have already addressed your request in the previous thread you created: https://www.jotform.com/answers/1095107

    Thank you.

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    Answered by 11reports22 on March 18, 2017 at 09:46 AM
    Dear support,
    I am trying to develop a form for a small startup business and last night I
    have been locked/autosuspended.
    There are no money tools/requests in the forms I build, it is just
    reporting.
    The fact that I was unable to access the account for so many hours looks so
    bad already.
    Is there a way to make sure I am not getting locked again?
    Thank you!
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on March 18, 2017 at 05:01 PM

    Follow up on this thread: https://www.jotform.com/answers/1095111

    Sorry for the inconvenience. Your account is now activated.

    To avoid getting automatically suspended by our anti-phishing field, please read our terms of use. Avoid asking for login information and credit card information such as code, password, username, login, card, credit, etc. 

    Hope that helps.