Question About Email

  • Profile Image
    FaithAglow
    Asked on March 18, 2017 at 02:57 AM

    Hi.  Over the past month I have received numerous comments from people on Facebook saying that they contacted me through my website and didn't get a response.  I logged onto Jot Form yesterday to see if there was a problem with my form and found that my email address had been placed on your bounce list.  I had wondered why I wasn't getting any submissions in my email and am happy that I found out why, but I am wondering how my email got placed on the list and how I can prevent it from happening again in the future.  I love using your forms and appreciate your help.  Thank you.

    FaithAglow@aol.com

     

     

  • Profile Image
    Aury
    Answered on March 18, 2017 at 01:00 PM

    Hello,

    Unfortunately your email address was in bounce list, and seems you have removed it from bounced.

    Please go ahead to view your submissions from our site, follow this guide: http://www.jotform.com/help/269-How-to-view-Submissions.

    You are able to set up alert to prevent your email addresses in bounced and also to remove your email address from bounce list, please follow these guides:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Best Wishes.