What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question About Email

    Asked by FaithAglow on March 18, 2017 at 02:57 AM

    Hi.  Over the past month I have received numerous comments from people on Facebook saying that they contacted me through my website and didn't get a response.  I logged onto Jot Form yesterday to see if there was a problem with my form and found that my email address had been placed on your bounce list.  I had wondered why I wasn't getting any submissions in my email and am happy that I found out why, but I am wondering how my email got placed on the list and how I can prevent it from happening again in the future.  I love using your forms and appreciate your help.  Thank you.

    FaithAglow@aol.com

     

     

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    JotForm Support

    Answered by Aury on March 18, 2017 at 01:00 PM

    Hello,

    Unfortunately your email address was in bounce list, and seems you have removed it from bounced.

    Please go ahead to view your submissions from our site, follow this guide: http://www.jotform.com/help/269-How-to-view-Submissions.

    You are able to set up alert to prevent your email addresses in bounced and also to remove your email address from bounce list, please follow these guides:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Best Wishes.