- FaithAglowAsked on March 18, 2017 at 02:57 AM
Hi.Â Over the past month I have received numerous comments from people on Facebook saying that they contacted me through my website and didn't get a response.Â I logged onto Jot Form yesterday to see if there was a problem with my form and found that my email address had been placed on your bounce list.Â I had wondered why I wasn't getting any submissions in my email and am happy that I found out why, butÂ I am wonderingÂ how my email got placed on the list and howÂ I canÂ prevent it from happening again in the future.Â I love using your forms and appreciate your help.Â Thank you.
- JotForm SupportAuryAnswered on March 18, 2017 at 01:00 PM
Unfortunately your email address was in bounce list, and seems you have removed it from bounced.
Please go ahead to view your submissions from our site, follow this guide: http://www.jotform.com/help/269-How-to-view-Submissions.
You are able to set up alert to prevent your email addresses in bounced and also to remove your email address from bounce list, please follow these guides: