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FaithAglowAsked on March 18, 2017 at 2:57 AM
Hi. Over the past month I have received numerous comments from people on Facebook saying that they contacted me through my website and didn't get a response. I logged onto Jot Form yesterday to see if there was a problem with my form and found that my email address had been placed on your bounce list. I had wondered why I wasn't getting any submissions in my email and am happy that I found out why, but I am wondering how my email got placed on the list and how I can prevent it from happening again in the future. I love using your forms and appreciate your help. Thank you.
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Aurora JotForm SupportReplied on March 18, 2017 at 1:00 PM
Hello,
Unfortunately your email address was in bounce list, and seems you have removed it from bounced.
Please go ahead to view your submissions from our site, follow this guide: http://www.jotform.com/help/269-How-to-view-Submissions.
You are able to set up alert to prevent your email addresses in bounced and also to remove your email address from bounce list, please follow these guides:
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list
Best Wishes.