it is saying my email is not working but it is a good one

it is saying my email is not working but it is a good one

I would like to apologize for any inconvenience you are experiencing right now. To my understanding, you are having issues with the email address in your account, is that correct? I, however, checked your account and the email address associated with it and it seems to be in good status. Can you help us by proving us more information or a clearer description of your concern, please? May we know where are you seeing that your email address is not working?

We will wait for your response.

Thank you.