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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form elements are not loading because some resources are blocked in China

    Asked by c Jackson  on March 18, 2017 at 03:30 PM

    http://ieducationm.cn/online-camp-application/


    This form will not load in China for any of our students. 

    From what I can tell, elements of the form are blocked. Please don not only check the domain. The domain is obviously not blocked. The client can use our domain just fine and other pages on our site DO load. Our server is in Hong Kong and we have an approved .cn domain name, and Dedicated IP address.


    I analyzed the elements of the webpage that connect to different BLOCKED API's that are causing a time-out. Certain ones are blocked so much so that 

    Page URL:
    http://ieducationm.cn/online-camp-application/

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    JotForm Support

    Answered by Chriistian on March 19, 2017 at 02:55 AM

    Hi there,

    I checked in http://www.blockedinchina.net/?siteurl=jotform.com if jotform.com is blocked in china but it seems that it is not. The domain is accessible in mainland ares specifically in the following area.

     

    Can you please tell us in what area of China you are located or where it is not loading?

     

    I see that you are using form.jotform.com in your embed code. Can you please change it to www.joform.com as shown below.

    https://form.jotform.com/jsform/70226664792159

    https://www.jotform.com/jsform/70226664792159

     

    We will wait for your reply.

    Regards.

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    Answered by C Jackson  on March 20, 2017 at 02:38 PM

    The domains aren't whats blocked.

    Whats blocked are ELEMENTS of the webpage, where it is connecting to API's. Is JotForm using Google API's for fonts etc? These are blocked in China and will result in the entire form not loading. I think that is why it will not load. 

     

    PLEASE FIX THIS FOR US

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    Answered by C Jackson  on March 20, 2017 at 03:36 PM

    The second picture included at the BOTTOM is a detailed report of the website requests made form the browser in China. Please refer, to the entries with a RED square.These are the Google Font requests that stem from the Jot Form JS. 

    You will kindly notice that the DNS Lookup time is NOT available. This means that the Chinese server is unable to talk to the API server. A simple search of the Google Font domain on the GFOC verification website shows that the domain is BLOCKED.

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    Also please look at the resource requests, from domains that start with "CDN".

     

    You will also notice that these do not load in China either. The JotForm CDN Server is also blocked in China. 


    ----------


    Just because your main domain isn't blocked, DOES NOT mean that specific elements in the form are not blocked. This form fails to load on ALL of our customers computers in China. PLEASE GET THIS WORKING.

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    Answered by   on March 20, 2017 at 04:13 PM

    This is a high resolution image of the Requests lists I referred to above.

     

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    JotForm Support

    Answered by Chriistian on March 20, 2017 at 06:38 PM

    Hi,

    I am currently checking the blocked elements in your form. Please give me more time and I will be back as soon as possible.

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    JotForm Support

    Answered by Chriistian on March 20, 2017 at 06:57 PM

    I have escalated this to our developers for further checking of blocked resources in China. We will inform you once this is fixed.

    Regards.

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    Answered by C Jackson  on March 20, 2017 at 08:38 PM

    Thank you!

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    Answered by C Jackson  on March 22, 2017 at 10:49 AM

    What did the developers say??? This is a very high priority. I am not the only one experiencing this issue. Nearly every company I know of that operates in China has given up on JotForm. The bottom line is it does not work there. All that loads are the text entry boxes. The submit buttons are non functional, the fonts usually show up as unrecognizable characters, and 90% of the time it "Times-Out." 

    Take a look at your forums, I have not seen one single resolution for customers asking about content in China. The only solution JotForm has provided, is a cache flush, and screen shots show ing that the domain itself is not blocked. These are not solutions. An Engineerr could get fired and likely lose their license for trying to pass these off as solutions. 

    I don't mean to be rude, in fact I am here to help you. If you can get the forms working 100% in China, you will be expanding JotForms market to literally every website used in China. That could seriously double JotForms business. Not to mention it will get rid of all the negative PR about JotForm not working for Chinese clients. 

    Thank you, please fix asap!

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    JotForm Support

    Answered by Kiran on March 22, 2017 at 02:33 PM

    I understand. Unfortunately, there is no update yet from our backend team. Since the sites are being blocked by the service providers, it might take a while in order to get the issue resolved. However, our backend team may also have been looking into other alternatives. If we have any information in this regard, you'll be updated here.

    We appreciate your patience and understanding.