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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with stats (Payment Submissions)

    Asked by knocksquared on March 18, 2017 at 03:31 PM

    I am trying to figure out why I have 66 of 1000 submissions used and my account just renewed on the 14th or March. There is NO WAY that many submissions have been used in 4 days. I have a record and around 20 were used. Is the Stat section slow to update? Please let me know as I also question the amount of form views also (2804 of 10000 used) ... this is impossible...lol.


    Please let me know whats going on.



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    JotForm Support

    Answered by Chriistian on March 19, 2017 at 03:07 AM

    Hi there,

    Your submission count is currently 67 out of 1000.

    The submission counter does not reset every time your subscription is renewed. It resets every 1st of the month EST time regardless of your subscription charge date. Therefore, the 67 submission count in your account is accumulated from 1st of March. It will reset on 1st of April.

    The same case can be said about the count of your form views.

    Let us know if you need further assistance.