How to attach files in auto-responder email which is sent to users?

txforesttrail
Asked on March 18, 2017 at 03:32 PM

Hi, I used this feature in August, but it is no longer available in my advanced tools.
Can you help?
Thanks!
Marty

This is a re-post of a comment on New Feature: Attach Files to Autoresponder Emails
Ashwin

Jotform Support

Answered on March 19, 2017 at 03:39 AM

Hello Marty,

This feature is still available in auto-responder emails. You need to enable "Attach a File" and upload the desired file which you want to send to your users after the form is submitted. Please check the screenshot below:

Hope this helps.

Do try it out and get back to us if you have any questions.

Thank you!
txforesttrail
Answered on March 20, 2017 at 10:20 AM

As I showed you in my screenshot, attach a file in no longer in my options.

These are the only advanced options I have for autoresponder notifications:

1. Send Uploads as Attachment

By enabling Send Uploads as Attachment option, you will receive submission uploads of your form in your notification email.

2. Send on Edit

Recipients can get a new email every time the form submission is edited.

3. PDF Attachment

Users can get a PDF attachment of their form data in the emails they receive.

4. Hide Empty Fields

By enabling Hide Empty Fields option, empty fields won’t be visible in received emails.

5. Sender Email From Email

Users can receive emails using your own SMTP server instead of Jotform's servers.
txforesttrail
Answered on March 20, 2017 at 10:21 AM
txforesttrail
Answered on March 20, 2017 at 10:23 AM

I have attach a file for the autoresponder that is sent to the person who fills out the form, but not for the notifications email.
Ashwin

Jotform Support

Answered on March 20, 2017 at 12:17 PM

Hello txforesttrail,

Please note that the "Attach a File" option is only available in auto-responder email alert. The screenshot which you have shared seems to be of notifier/notification email alert. I did check your form and found that you have several notification email and only one auto-responder. If you edit your notification emails, you will not be able to see the "Attach a File" option but if you edit form auto-responder you will be able to see the options. Please check the screenshot below:

Hope this helps.

Do get back to us if you have any questions.

Thank you!